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Frequently Asked questions

General Questions

Dirt Monkey Shop is an online marketplace offering high-quality tools, gear, and equipment for landscaping, construction, property maintenance, and outdoor projects. We connect you with trusted vendors who fulfill and ship your orders.

We partner with various vendors to bring you a curated selection of products. When you place an order, the vendor ships the product directly to you.

Browse our products, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

Yes, once your order is shipped, you’ll receive a tracking number from the vendor via email. Use it to monitor your shipment's progress.

We accept all major credit cards and ACH payments for large transactions, securely processed through Stripe.

Orders can only be modified or canceled before the vendor processes them. Contact our support team at support@dirtmonkeyshop.com as soon as possible for assistance.

Yes, we encourage customers to leave reviews on product pages to help others make informed decisions.

Your order is shipped directly by the vendor responsible for the product.

Shipping costs vary by vendor and product. These details are provided on the product details page and at checkout.

Shipping times depend on the vendor’s policies and your location. Be sure to check the vendor's Shipping Policy on the product page.

Return policies vary by vendor. Please review the return policy on the product page or contact the vendor for details.

Check the vendor's Return and Refund Policy on the product page to confirm eligibility. To request a return or refund, log into your account, go to the Orders tab, and submit your request.

No, products are sold and fulfilled by independent vendors. We curate high-quality items to ensure you get the best options. However, we may sell and ship some products directly.

No, you can checkout as a guest. However, creating an account lets you save your information for faster checkout and view your order history.
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Need Support?

If you have an issue with a product, please contact the product vendor directly using the vendor contact info on the product page. But if you need more help, you can reach us at support@dirtmonkeyshop.com for any questions or concerns.

If you’re unable to resolve an issue with a vendor directly, contact us at support@dirtmonkeyshop.com for assistance.

To update personal information such as your address or phone number, log in and navigate to the "Account" or "Profile" section. Here, you can edit and save changes to ensure your account details are always up-to-date.

Click "Forgot Password" on the login page, and follow the instructions to reset your password.

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